Photo of SatisFacts Research &

SatisFacts Research &


Organization Overview

SatisFacts & ApartmentRatings provide a comprehensive suite of tools and solutions to ensure your success in resident retention, review management, online reputation, and employee satisfaction. As multifamily’s leading provider in employee and resident surveys and largest source for verified online renter reviews, our robust platform provides extensive AI-driven data analysis and unrivaled education with custom action plans to better attract, understand, and retain customers, with proven reduction in turnover and vacancy, and increased NOI.

SatisFacts pioneered the Experience & Performance Intelligence Quotient (epIQ) Index, which serves as the multifamily industry’s leading reputation metric that delivers the most authentic and actionable community performance data for resident experience, ultimately driving higher value at community and portfolio levels.
Diane Van Lear
Diane Van Lear Regional Director of Sales
Jessica Lee
DAA Logo Associate Member