Cancellation Policy

This amended policy applies only in cases where an individual scheduled to attend an in person class or event is ill or suspects they may become ill (i.e. recently exposed to someone suspected or confirmed to have COVID19). The current cancellation policies remain in full effect for all other cancellation reasons or circumstances.

If you are scheduled to attend an in person class and fall ill or suspect you may have been exposed to COVID19 stay home. Contact us in advance, if at all possible, and select from one of the following options.

  • You may transfer your registration to a co-worker or colleague up to the day of the class or event. (Please make sure the transferee has all pertinent information for participating that you have received.)
  • You may be able to "live stream" the class or event and still receive full credit (CEC or credential requirements) for participating.
  • If you are unable to transfer your registration or live stream you will be able to cancel your registration up to the day of the class or event with no fees or penalties. At our discretion we may require documentation of illness from a licensed third party provider. If you pre-paid we will issue a credit on your account or a full refund, whichever you prefer.
  • Please note, some events or designations may have specific cancellation provisions.