When "Service" Goes Too Far: A Crash Course In Fair Housing Service Discrimination.”
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When "Service" Goes Too Far: A Crash Course In Fair Housing Service Discrimination.”
Service teams often interact directly with customers, sometimes alone inside apartment homes. Understanding the laws and liabilities of these interactions is crucial for every service provider. Join Katie Rigsby in this essential crash course, where she delves into five critical areas of service discrimination. You will gain valuable insights and practical strategies to prevent Fair Housing complaints related to service requests and customer interactions, resident requests reasonable modifications, sexual harassment, and design and construction. Attend this session and leave equipped with the knowledge and skills to navigate complex service scenarios while upholding Fair Housing standards.
After attending this webinar, members will:
• Understand the risks of being "too friendly" or abusing your "power."
• Increase awareness of situations where you might inadvertently discriminate.
• Learn best practices for handling requests for reasonable modifications.
• Enhance your understanding of design and construction requirements and the maintenance team's role in ensuring compliance.
Speaker- Katie Rigsby
Multifamily Consultant, Keynote Speaker, Inspiration Specialist
A multifamily maven, Katie launched her career in residential property management as a Leasing Professional in 2000. Throughout her career, she has worked onsite and in the trenches alongside her teams as a Property Manager, multi-site supervisor, educator/trainer, marketing director, and as a senior executive of a portfolio consisting of 3,000 units, two shopping centers, two hotels, and over 200 employees. Katie has obtained the Certified Apartment Portfolio Supervisor, the Certified Apartment Manager, and the National Apartment Leasing Professional credentials from the National Apartment Association, where she is currently a member in good standing and serves on the faculty as an Advanced Facilitator.
In 2016, she launched Katie Rigsby Inspires, LLC, where she provides multifamily consulting services, keynote speeches, corporate training, and facilitation services for organizations nationwide. The mission of Katie Rigsby Inspires, LLC is to enhance the multifamily industry by educating and inspiring professionals to meet their highest potential. Her company values are integrity, honesty, fun, service, care, and trustworthiness. As a paid contributor for various publications, Katie provides written content on diverse topics relating to multifamily, leadership, sales, and marketing. She is active in the Apartment Association of Greater New Orleans and is a licensed Louisiana Realtor.
Katie's passion is helping people find success. Her skills and experience have allowed her to successfully manage projects, people, crises, and finances with professionalism and confidence. Her team-building and time management seminars are ideal for any industry, group, or individual. Additionally, she offers seminars and training on the multifamily/real estate industry and is qualified to instruct NAAEI Credential Courses. Katie continuously strives to excel professionally and personally! She is recognized as an Advanced Communicator and Leader by Toastmasters International and is a Professional Member of the National Speakers Association.